Cox Communications pretty much sucks. The only reason to use them is the local Ch. 3 programing they offer (Dish does not deliver that hyper-local community TV). And every few months I am reminded of how bad of an organization they really are. Today, I wanted to update my credit card on file with two different accounts. Of course one being home and one business there are two different groups you need to spend time on hold to reach.
My favorite part was not that the first person I spoke with told me with 100% certainty that he could not update my credit card. He was wrong, sort of. The supervisor was able to, but apparently I must await an email (that has not arrived yet) and take some further action. That was for my home account. The business group is even less helpful. They claim the only way to update a credit card is via mail (like with a stamp?) or to go into one of their stores (like a post office?).
I pay Cox Communications a fair amount of money every month, more than $500. I doubt they will miss my money.
UPDATE: See my 2012 Orange County Register column on how Cox Communications sucks and why I want ATT UVerse to compete in Irvine: http://www.ocregister.com/articles/cox-365632-service-irvine.html